Shipping policy

"Thank you for shopping with SHIN Matcha. We aim to deliver your order quickly, safely, and with the care you expect from a premium Japanese matcha brand.

Processing Time All orders are processed within 1-2 working days. 

Shipping Within the Netherlands Standard delivery: 1-3 working days Shipping fees are calculated at checkout Free shipping thresholds (if applicable) will be displayed at checkout.

International Shipping. Delivery times vary by destination but typically range from 3-7 working days.

Shipping fees are calculated at checkout. Please note: Customers are responsible for any customs fees, taxes, or import duties, if applicable in their country.

Shipping Address: Please ensure your shipping address is complete and correct. SHIN Matcha is not responsible for delays or lost packages resulting from incorrect or incomplete addresses.

Contact us at info@shinmatcha.nl and we will assist you in resolving issues promptly.